Refund Policy

At Netalith, we strive to deliver high-quality services. Since some purchases are delivered instantly, our refund process follows the rules below.

1. Instant-Delivery Purchases (Templates, Code, Scripts)

Refunds are granted ONLY in exceptional cases:

  • Duplicate purchase
  • Purchase not delivered due to technical error
  • Purchase is unusable because of an issue caused by us

Refunds are NOT available for:

  • Change of mind
  • Lack of technical knowledge
  • Incompatibility due to user environment
  • Modified files causing issues

2. Custom Development Services

  • Before work begins: 100% refund
  • During development: partial refund based on progress
  • After delivery: no refund unless scope was not met

3. SaaS / Subscription Services

Refunds are available only within the first 3 days of your subscription and only if the service was not heavily used.

4. How to Request a Refund

To request a refund, contact us via:

Refund requests are processed within 3–7 business days.

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