Privacy Policy

The purpose of this document is to define the Privacy Policy of Netalith.

We are committed to protecting your privacy and ensuring that all information you share with us is kept secure and confidential.

We do not sell, rent, or trade your personal data. We may share data with trusted third-party service providers — such as payment processors, hosting providers, and AI-processing providers — solely to operate and deliver our services, under contractual obligations to protect your data. See "International Data Transfers" below for details.

Netalith respects your right to remain anonymous whenever possible and will always strive to protect your personal information.

What information do we collect?

Information you provide to us directly

When you create an account, purchase products, submit a contact form, or request support from Netalith, we may collect some basic personal information, such as:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name (optional)
  • Billing and Payment Information
  • Project or Technical Information you voluntarily submit

This information is collected only when necessary to deliver our services, provide support, manage your purchases, or improve user experience.

You may review or update your personal information at any time by logging into your Netalith account.

Automatically collected data

When you browse Netalith, we may automatically collect technical and usage data, such as:

  • IP Address
  • Browser type and version
  • Device information
  • Access time, pages visited, and session duration
  • Referring URLs

We use cookies for the following purposes:

  • Strictly necessary cookies: required for core site functionality (e.g., login sessions)
  • Analytics/performance cookies: help us understand how visitors use the site so we can improve it

You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.

How do we use your data?

Netalith only uses collected data for lawful purposes, including:

  • Operating and delivering the services you request
  • Verifying your identity
  • Handling payments and invoices
  • Providing customer support
  • Improving website performance, templates, or software tools
  • Sending important updates or security notifications
  • Detecting and preventing fraudulent or unauthorized use

We do not use your information for purposes beyond what was originally stated without your consent.

How do we protect your information?

Netalith is committed to privacy, security, and compliance.

We apply strong security measures to protect your data from:

  • Unauthorized access
  • Unauthorized modification
  • Data loss
  • Disclosure of personal information

Your information is stored in secure systems using encryption, access controls, and industry-standard security practices.

International Data Transfers

Some of the third-party service providers we use to operate Netalith — including cloud hosting and AI-processing providers — may be located outside Vietnam. When your data is processed by these providers, we take reasonable steps to ensure it remains protected under contractual and security safeguards consistent with applicable data protection law, including cross-border transfer requirements under Vietnam's Personal Data Protection Law.

How long do we retain your data?

We keep your personal information only for as long as necessary to:

  • Provide the services you are actively using
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the type of data:

  • Account and profile data: automatically deleted after 30 days of inactivity, unless you request earlier deletion or the law requires otherwise
  • Billing, payment, and invoice records: retained for the period required under applicable accounting and tax law (typically up to 10 years in Vietnam), regardless of account status or deletion requests, as required by law
  • Other data: retained only as long as necessary for the purposes described in this policy

Once deleted, the process is irreversible.

Your Data Rights

You have the following rights regarding your personal data:

  • Right to be informed about how your data is processed
  • Right to access the personal data we hold about you
  • Right to request correction of inaccurate or incomplete data
  • Right to request restriction of processing in certain circumstances
  • Right to object to processing of your data
  • Right to withdraw consent at any time, where processing is based on consent
  • Right to request deletion of your data (see below)
  • Right to lodge a complaint with the competent data protection authority

To exercise any of these rights, contact us through the channels listed in the Contact section below.

How can you request data deletion?

You may request data deletion at any time.

Simply contact us through:

  • The Contact Us page
  • Email: [email protected]
  • Support ticket (if you are a registered user)

Upon receiving your request, the Netalith team will permanently delete your data as soon as possible.

Changes and updates

Netalith may update this Privacy Policy periodically to reflect:

  • New features or services
  • Legal or regulatory requirements
  • Security improvements

Whenever we make significant changes, we will publish a notice on this page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, feel free to reach out through any of the following methods:

We’re always here to assist you.

Stay updated with Netalith

Get coding resources, product updates, and special offers directly in your inbox.